Terms & Conditions

As a visitor of the websites www.mimoods.nl, and all their subdomains, you accept and agree to the following terms and conditions.

Customer Service and Support

Service and Support are available by telephone +31(0)642804797 or by email to info@mimoods.nl. Service and support are available from Monday to Friday from 10 am to 6 pm (CET).

Privacy Policy (Data Protection)

You, the buyer warrant that all details, your e-mail address and your address, provided for the purpose of purchasing the goods are correct.

Mimoods Design does not disclose buyers' information to third parties. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service. Information is only disclosed to third-parties for goods delivery purposes.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Our website

We will attempt to ensure that the information available on this website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Disclaimer

Using this website is in agreement to these Terms & Conditions. By using this site you have accepted these terms. This site may include errors or inaccuracies which Mimoods Design reserves the right to alter. Any other information held within this site may also be altered by Mimoods Design at its own discretion and without notice.

Mimoods Design provides no warranties of any kind for any information contained within this website and links to further material directly or indirectly accessed which may lead to errors, viruses or other offensive material. All products displayed on this site are subject to availability and the site owners’ final acceptance.

Copyright

Copyright for the images shown on our website remains with the artist, publisher or owner of the original picture.

Our products representation

The measurements of our products are approximate. The reproduction of colours is as accurate as the photographs and production process will allow.

Prices

All prices of our products on this website are including VAT. All prices stated on this website are in Euros (€). The prices stated on this website may be altered by Mimoods Design without further notice. The price stated during placing an order is final and binding.

Orders and delivery

Mimoods Design aims to dispatch all orders within 3 working days. We produce our products only in limited editions. In case that a product runs out of stock, it will be produced and sent to you within a week’s time and you will be notified by email about the date of dispatch.
Mimoods Knits insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and you accept the transfer of responsibility in the same way.

The goods will be delivered to the address provided by you during order placement. If the address provided by you is incorrect or incomplete and the delivery is returned back to us and needs to be resent, then the additional shipping will be at your own cost.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Mimoods Design is not responsible for any delays caused by destination customs clearance processes.

Overseas deliveries are subject to local import duties and taxes, which are payable by the customer upon receipt, and may be affected by Customs and Excise delay.

It is possible to cancel an order within 12 hours upon placing it. Please contact us and let us know your intentions.

All orders placed via the internet will automatically receive a confirmation e-mail of the transaction, however, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree on alternative arrangements with you.

Exchanges and returns

Please let us know your intentions by sending us an e-mail, to info@mimoods.nl. The articles should then be sent back to us within 14 days upon delivery for a full refund. The items should be returned in original condition with garment tags enclosed, if possible in the original packaging. Returned articles must be in new, unused, and unworn condition. Please understand, that we cannot accept damaged articles or articles with stains. As we carefully examine the quality before the goods leave us, Mimoods Design reserves the right to refuse any refund if we suspect the goods have been worn or damaged.

Goods are returned to Mimoods Design at your own cost. Postage costs will only be refunded if the goods are faulty. We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for goods lost or damaged in transit. Please be aware that international customs duties and sales taxes are not refunded for any shipments. The returned articles will be exchanged and sent back to you (free of charge) within 5 working days after delivery to us or these will be credited as a refund to your credit card or bank account within 10 days (depending on the payment method you used). If you would like to exchange an order more than once you will be responsible for the additional shipping costs.

Articles on sale can be returned or exchanged as well.

Articles that were not purchased through this website cannot be returned or exchanged.

Please return the goods to the following address:

Mimoods Knits

Oude Loosdrechtseweg 167

1215 HE Hilversum

The Netherlands

Queries and complaints

We do our best to handle all enquiries and fulfil all orders speedily, effectively and without incident, however, it is not possible to guarantee a problem free service. Should you have any complaints about our products or services we kindly ask you to contact us by e-mail or telephone and we will immediately look into your query.

Law and Jurisdiction

All matters concerning and incidental to any offer or agreement for the purchase and sale of the good act from our website shall be in English or Dutch. The contract shall be deemed to be made in The Netherlands. All contracts made between Mimoods Design and the customer shall be governed by the Dutch laws and any dispute arising therein shall be subject to the sole jurisdiction of the Dutch courts. Mimoods Design reserves the right to amend these Terms & Conditions if necessary.

We hope that you are completely satisfied with our service and your purchase.