Terms & Conditions

As a visitor of the websites www.mimoods.nl, and all their subdomains, you accept and agree to the following terms and conditions.

Customer Service and Support

Service and Support are available by telephone +31(0)642804797 or by email to info@mimoods.nl. Service and support are available from Monday to Friday from 10 am to 6 pm (CET).

Privacy Notice (Data Protection)

You, the buyer warrant that all details, your e-mail address and your address, provided for the purpose of purchasing the goods are correct.

Mimoods Design does not disclose buyers' information to third parties. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service. Information is only disclosed to third-parties for goods delivery purposes.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates. We will always include a link to easily unsubscribe from future communications.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@mimoods.nl 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links:

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 7 - Google Analytics and Google AdSense

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

  1. Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  2. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

  3. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  4. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

  5. For more information on Google AdSense see the official Google AdSense privacy FAQ.

  6. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  7. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including FacebookInstagramTwitter and Pinterest, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

SECTION 8 - Hotjar

This site uses Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

SECTION 9 - Mailchimp

This site uses MailChimp as our marketing platform. By subscribing to our newsletter, you acknowledge that your information will be transferred to MailChimp for processing. Learn more about MailChimp's privacy practices here.

SECTION 10 - Justuno

This site uses Justuno app for collecting user's email subscriptions. See Justuno's Privacy Policy for more information. 

SECTION 11 - Multy-Currency app

This site uses Multy-Currency app in order to determine your location for the purpose of currency conversion. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion


SECTION 12 - COOKIES

This site uses cookies in order to give you the best possible browsing experience. For detailed information about our use of cookies see our Cookie Policy.

SECTION 13 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 14 - CHANGES TO THIS PRIVACY NOTICE

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@mimoods.nl or by mail at:

Mimoods Knits

Oude Loosdrechtseweg 167

1215 HE Hilversum

The Netherlands

 

Terms & Conditions

Our website

We will attempt to ensure that the information available on this website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Disclaimer

Using this website is in agreement to these Terms & Conditions. By using this site you have accepted these terms. This site may include errors or inaccuracies which Mimoods Design reserves the right to alter. Any other information held within this site may also be altered by Mimoods Design at its own discretion and without notice.

Mimoods Design provides no warranties of any kind for any information contained within this website and links to further material directly or indirectly accessed which may lead to errors, viruses or other offensive material. All products displayed on this site are subject to availability and the site owners’ final acceptance.

Copyright

Copyright for the images shown on our website remains with the artist, publisher or owner of the original picture.

Our products representation

The measurements of our products are approximate. The reproduction of colours is as accurate as the photographs and production process will allow.

Prices

All prices of our products on this website are including VAT. All prices stated on this website are in Euros (€). The prices stated on this website may be altered by Mimoods Design without further notice. The price stated during placing an order is final and binding.

Orders and delivery

Mimoods Design aims to dispatch all orders within 3 working days. 
Mimoods Knits insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and you accept the transfer of responsibility in the same way.

The goods will be delivered to the address provided by you during order placement. If the address provided by you is incorrect or incomplete and the delivery is returned back to us and needs to be resent, then the additional shipping will be at your own cost.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Mimoods Design is not responsible for any delays caused by destination customs clearance processes.

Overseas deliveries are subject to local import duties and taxes, which are payable by the customer upon receipt, and may be affected by Customs and Excise delay.

It is possible to cancel an order within 24 hours upon placing it. Please contact us and let us know your intentions.

All orders placed via the internet will automatically receive a confirmation e-mail of the transaction, however, if we are unable to fulfil the order due to items being out of stock we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree on alternative arrangements with you.

Exchanges and returns

Please let us know your intentions by sending us an e-mail, to info@mimoods.nl. The articles should then be sent back to us within 14 days upon delivery for a full refund. The items should be returned in original condition with garment tags enclosed, if possible in the original packaging. Returned articles must be in new, unused, and unworn condition. Please understand, that we cannot accept damaged articles or articles with stains. As we carefully examine the quality before the goods leave us, Mimoods Design reserves the right to refuse any refund if we suspect the goods have been worn or damaged.

Goods are returned to Mimoods Design at your own cost. Postage costs will only be refunded if the goods are faulty. We strongly recommend that you send returns by recorded delivery and obtain proof of postage as we cannot be held responsible for goods lost or damaged in transit. Please be aware that international customs duties and sales taxes are not refunded for any shipments. The returned articles will be exchanged and sent back to you (free of charge) within 5 working days after delivery to us or these will be credited as a refund to your credit card or bank account within 10 days (depending on the payment method you used). If you would like to exchange an order more than once you will be responsible for the additional shipping costs.

Articles on sale can be returned or exchanged as well.

Articles that were not purchased through this website cannot be returned or exchanged.

Please return the goods to the following address:

Mimoods Knits

Oude Loosdrechtseweg 167

1215 HE Hilversum

The Netherlands

Queries and complaints

We do our best to handle all enquiries and fulfil all orders speedily, effectively and without incident, however, it is not possible to guarantee a problem free service. Should you have any complaints about our products or services we kindly ask you to contact us by e-mail or telephone and we will immediately look into your query.

Law and Jurisdiction

All matters concerning and incidental to any offer or agreement for the purchase and sale of the good act from our website shall be in English or Dutch. The contract shall be deemed to be made in The Netherlands. All contracts made between Mimoods Design and the customer shall be governed by the Dutch laws and any dispute arising therein shall be subject to the sole jurisdiction of the Dutch courts. Mimoods Design reserves the right to amend these Terms & Conditions if necessary.

We hope that you are completely satisfied with our service and your purchase.